Shipping

Our standard processing time is between 7 to 14 business days. Please note that orders are not processed on weekends or holidays.

Shipping

Once your order is processed, shipping times will vary based on your location. Shipping typically takes an additional 3 to 10 business days.

Possible Delays

We value your business and want to be transparent about potential delays. As a small family-owned business, our staff is limited. There may be occasional delays in processing your order.

We appreciate your patience and assure you that we are working diligently to get your orders out as soon as possible.

Order Status Inquiry

We understand your excitement to receive your order. Please refrain from emailing us regarding your order's status if it is still within the processing and shipping time frame.

Rest assured, we are committed to fulfilling your order in a timely manner.

FREE SHIPPING on Hawai'i orders $50+ and Continental US orders $100+

For orders under $50 in Hawai'i

• USPS Ground Advantage Shipping rates apply (at checkout) to all orders below

For orders under $100 in the Continental US

• USPS Ground Advantage rates apply (at checkout) to all orders below

We're thrilled you chose us, and we hope you love every item you receive. However, we understand that sometimes things may not be quite as expected.

Sale Items | All sale or promotional items are final sale.

Curated Collection | All toys, activity sets, crafts, books, stickers, and all other items (including popsicles!) are final sale.

Apparel | Full-priced items may be returned, excluding shipping costs, as long as they are unworn and in their original packaging. Exchanges are subject to availability. If the item is unavailable, a store credit will be issued.

Defective Items | If receive an item that is defective or faulty, you may contact us at help@selfmadesomething.com to receive instructions on next steps to make or return or exchange.

• Note on defective items: See Package Insurance Policy.

We do not process returns or exchanges without a receipt. Your refund will be issued in the form of store credit, provided you reach out within 7 days of receiving your order. Please contact us at hello@selfmadesomething.com to begin your return. The customer is responsible for return shipping costs.

At Selfmade Something, we prioritize the safe and timely delivery of your orders. Please review our package insurance and shipping policy below to ensure a smooth shopping experience:

Package Insurance

When you purchase from Selfmade Something, your package is automatically insured up to the contents' value.

Undelivered Orders

If your order tracking status shows "Delivered," but you haven't received your order, we recommend taking the following steps:

- Contact the shipping provider immediately for assistance in locating your package.

- If the shipping provider cannot locate your package, please initiate a claim with them as soon as possible.

Lost, Stolen, or Damaged Parcels

Selfmade Something is not responsible for any lost, stolen, or damaged parcels caused by shipping carriers. While we take utmost care in packaging your items securely, once the package is in the hands of the carrier, its safety is their responsibility.

Incorrect Addresses

Please ensure that your shipping address is accurate during checkout to avoid delivery issues. If you have provided an incorrect address, and your package is returned to us, you will be responsible for covering the reshipping fees.

You can pick-up anytime during business hours! Please give us at least 2 hours to prepare your order for pick-up. We are located at:

Ward Centre
1200 Ala Moana Blvd.
Honolulu, HI 96814

M-F | 10am - 6pm
Sat & Sun | 11am - 5pm

Before heading to our shop, please wait to receive an email confirmation indicating that your order is ready for pick-up.